Question 1

What is an official translation and when do I need one?

Accepted Answer

An official (certified) translation is a translation verified by a certified translator with a stamp and signature. You will need it for authorities, courts, universities, and other institutions that require an officially verified document. Typical examples include birth certificates, marriage certificates, diplomas, school reports, contracts, and criminal record certificates.

Question 2

How long does a certified translation take?

Accepted Answer

Standard processing time is up to 5 business days, depending on the document's length. We also offer express processing within 48 hours, available upon agreement for an additional 30% fee (for selected languages such as English and Spanish). We will inform you of the exact delivery date after receiving your order.

Question 3

What documents can I upload?

Accepted Answer

We accept documents in PDF and common image formats (JPG, PNG). The maximum file size is 15 MB. If your document is in a different format, please contact us and we will find a solution.

Question 4

Is it necessary to provide the original document?

Accepted Answer

Yes, in most cases, the translation needs to be bound with the original document. However, it is also possible with a plain copy, a certified copy, or a scan.

Question 5

How long does an apostille take?

Accepted Answer

Apostille processing time is from 1 business day, depending on the type of document. This is a complex process that can affect the overall time. We will inform you of the exact deadline after consultation.

Question 6

How long does superlegalization take?

Accepted Answer

Superlegalization is a complex process that usually takes 30 working days.

Question 7

Is express processing possible?

Accepted Answer

Yes, we offer express translation services within 48 hours for an additional 30% fee, subject to agreement. This option is available for selected languages (English, Spanish). For legalization, processing speed depends on authorities and embassies.

Question 8

When will I receive the finished translation?

Accepted Answer

Once the order is placed, we will issue an invoice. We begin working on it after payment is received. This typically takes up to 5 business days. You will receive an electronic copy (scanned with a stamp) via email, and the original by post or personal collection.

Question 9

How are my documents protected?

Accepted Answer

The security of your documents is our priority. All documents are transferred via an encrypted connection (TLS 1.3) and stored on secure cloud servers with restricted access. We retain documents indefinitely, so you can contact us at any time and we will have everything available. Upon request, we will delete documents after translation.

Question 10

Who has access to my documents?

Accepted Answer

Only your assigned sworn translator and, if necessary, our customer service have access to your documents. We never share documents with third parties and do not sell data for marketing purposes.

Question 11

Can I request the deletion of my data?

Accepted Answer

Yes, you have the right to request the deletion of all your data, including documents, at any time. Contact us at info@prelozim.sk and your data will be deleted.

Question 12

What is Apostille?

Accepted Answer

An apostille is a form of international document authentication under the Hague Convention. It allows for the use of public documents in signatory countries without further authentication.

Question 13

When do I need superlegalization?

Accepted Answer

You need superlegalization for countries that are not signatories to the Hague Convention. This is a complex document verification process.

Question 14

Can you manage the entire legalization process?

Accepted Answer

Yes, we offer a complete legalization service, including both Apostille and superlegalization. We will take care of all necessary actions, visits to authorities, and delivery of the final document to you.

Question 15

Do you also handle the legalization of foreign documents?

Accepted Answer

Yes, we provide legalization of both Slovak and foreign documents. For foreign documents, we will advise you on the verification process in the country of origin and subsequent use in Slovakia.

Question 16

What payment methods do you accept?

Accepted Answer

We will issue an invoice for payment by bank transfer, or cash payment is possible at our office.

Question 17

How will the translation be delivered to me?

Accepted Answer

We offer electronic delivery (PDF with a scan of the stamped original), personal pickup in Bratislava, or postal delivery to an address in Slovakia or abroad. Postage within Slovakia is included in the price. For fast delivery, we offer DHL courier service to Slovakia and worldwide. You will choose the delivery method when placing your order.

Question 18

What if I'm not satisfied with the translation?

Accepted Answer

In case of any discrepancies or errors in the translation, we will correct them free of charge. If the translation does not meet your requirements, you can file a complaint within 14 days of delivery.

Answers to your questions

Translations

Processing time

Security and GDPR

Legalization

Payments and delivery

Do you have any other questions?